All orders with shipping destination Greece will be shipped via ACS Courier or Geniki Taxydromiki and the delivery time is estimated to be 1-3 business.
All orders with shipping destination any country within the European Union will be shipped via DHL Express, a multinational transport company. Under normal conditions, the delivery time is estimated to be 3-5 business days.
Delivery times may be extended in cases of severe weather conditions or exceptional circumstances.
Olympians Horse is available for your purchases 24/7 throughout the entire year. All products are available with the longest possible expiration dates. In the case of unavailability or a near expiration date, this will be clearly indicated near the product.
Olympians Horse reserves the right to cancel any order that cannot be confirmed or delivered to the customer within the specified delivery time or those destined for areas considered by the transport company as hazardous or extremely inaccessible. In the case of an order cancellation for any of the aforementioned reasons, the full amount paid during the purchase will be refunded to the customer. However, it is agreed that no additional compensation rights will be created for the customer. Olympians Horse ensures that all products received from our partner companies are in excellent condition and undergo strict quality checks. We only offer high-quality, specialized products from the top-tier company AUDEVARD. When receiving your order, please ensure that the packaging is not damaged, dirty, or opened. In such cases, you should not accept the package, and you must specify the reason for the return on the delivery note provided by the carrier. In this case, please contact us IMMEDIATELY so that we can make the necessary recommendations to the carrier and arrange for the return at the carrier's responsibility, scheduling a new shipment. If you do not mention any of the above issues (damaged, wet packaging) on the delivery note provided by the carrier, we bear no responsibility and will not arrange for a new shipment. Additionally, we require immediate notification via email.
